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How this guide works Local guidance experiment: clear requests use fixed routing rules; other questions use a small local model to suggest a topic for you to confirm. Answers come from this guide. Do not enter personal details or documents. Messages are not saved and the conversation clears when you close the guide.
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I am using NIVO Desk for the first time Open your desk and sign in. Complete the company and bank details requested during setup, then start a case to keep related documents and results together.
Open my desk ↗ I have a proforma invoice The invoice workspace offers a requirements check and FCMS data extraction. Review the extracted values and correct them before using the copy or export options. A tool result is not a guarantee of bank acceptance.
Open the invoice workspace ↗ My bank sent a credit or amendments Use the credit workspace to read the issued credit and its amendments together. Review any changes the tool could not apply; do not treat an incomplete reconciliation as the final credit.
Open the credit workspace ↗ I have shipment documents to review Upload the documents you have, whether in separate PDFs or combined in one PDF. The tool identifies the documents and reports its checks and coverage limits. Pair the relevant saved credit when available. Missing information still needs your review.
Open document review ↗ I want to continue previous work Open your desk and choose the relevant case to find its saved results and next steps. This public guide cannot see your cases, documents or results.
Return to my desk ↗ I need my account or balance The website and NIVO Desk share one account. Open your account to sign in or view the balance available to you. This guide does not request passwords, verification codes or FCMS login details.
Open my account ↗ How much does a tool cost? Check the cost and any pricing notice shown inside NIVO Desk before running the tool. This guide does not quote fixed prices, spend credits or start paid operations.
View tools and their costs ↗ Can NIVO fill the official FCMS website for me? Automatic filling of the official FCMS website is not available in this guide. You can prepare the data in NIVO Desk, review it, then use the available copy or export options. NIVO does not submit an application through this guide.
Prepare FCMS data ↗ I need help with IT NIVO IT services are in development. Tell our team what you need so availability and scope can be discussed; this guide cannot confirm a service or delivery date.
Discuss my IT needs ↗ I need logistics support NIVO logistics is planned, not an available booking service. Contact our team to discuss your needs. This guide cannot quote freight rates, confirm sailings or make a booking.
Discuss my logistics needs ↗ Review the details and cost inside the tool before starting. No tool runs from this guide.
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